Refund policy

Order Processing & Cancellations

Order processing is the time it takes from when you place your order on our website to when it gets packed up and shipped out. This timeframe varies from product to product, especially if your item is a pre-order or custom product.

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. Thank you in advance for understanding.

Once your order is placed, we have a very limited window to make any changes or cancellations. If you would like to make an order change or cancellation, please let us know as soon as possible by sending us an email at IcyyyPerformance@gmail.com.

Some cancellations may incur a cancellation fee and will be determined on a case-by-case basis.

Icyyy Performance does not guarantee that we will be able to modify your order before it gets processed for fulfillment. If your order is already in process and you no longer want your order, you will have to wait to receive it, then process a return request for it to be considered for a refund.

 

Return & Exchange Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Icyyyperformance@gmail.com.

If your order is approved for a refund, it is the responsibility of you, the customer, to take care of the shipping and handling costs UNLESS the item received was not the item placed in the order. If Icyyy Performance sent you the incorrect item, we will provide a shipping label for the return and you will not be charged a restocking fee.

 

Return & Exchange Eligibility

Item MUST be returned within 30 days of marked delivery by the mail carrier. We are very strict about this policy, thank you for understanding.

Item must be unused and in the same condition that you received it. It must also be returned in the original packaging. We ask that you inspect your item(s) when you receive them. If the item returned has been used or damaged, Icyyy Performance will not provide any form of refund for that item.

Orders outside of North America are ineligible for returns or exchanges.

 

Restocking Fees

All returned items will require a 20% restocking fee. This fee will be deducted from your refund amount. There may be scenarios where Icyyy Performance will not charge restocking fees, but this will be determined on a case-by-case basis.

 

Warranty

Not all items are covered by warranty. Items including warranty, will clearly state that there is warranty within the product description. Most of these items will be a standard 1-year warranty against manufacture defects. You, the customer, will be responsible for shipping and handling. We will fix/replace that item with a product that is in working condition if you meet the warranty criteria. Please note that you will be allowed ONLY 1 claim within the year for that product. Icyyy Performance is not responsible for any damage caused during the installation of our products.

 

International Orders

If your shipping address is outside of the United States, your shipment may incur a customs or duty fee. It is your responsibility as the customer to complete payment for these additional fees. If you choose to reject the delivery of the package because you do not want to pay for these duties, Icyyy Performance will not refund your order. Icyyy Performance is not responsible for paying for these additional customs/duties fees. Orders outside of North America are ineligible for returns or exchanges.

 

Lost or Stolen Packages

Icyyy Performance is NOT responsible for lost or stolen packages. If packages are confirmed to be successfully delivered, you will have to file a claim with the shipping carrier if you did not receive the package. We send tracking information once packages are shipped and delivered. Please obtain your package as soon as possible. It is ultimately your responsibility to file a claim with the mail carrier. Icyyy Performance is unable to do anything in this situation, and will not refund or resend the lost/stolen item.